module 3

MODULE 3 DISCUSSION

Given the growing population in the U.S., do you think we could ever revert back to the personalized (i.e., family doctors) health care that we had in the not too distant past? What would be the advantages of a more personalized health care? What would be the disadvantages? How does calculability affect the quality of a product or service?




module 4


MODULE 4 DISCUSISON

Is predictability a good thing or a bad thing in life? Explain your answer. Would you feel uncomfortable if a counter person or sales clerk began acting or interacting in a manner different from the one you typically expect? Have you had a personal experience with this? What was your reaction?