Service is often defined as an intangible product provided to customers. This definition could be considered a subjective one because it does not give a clear vision of what service encompasses.
-How would you define service in the hospitality industry? Are the terms service and hospitality interchangeable? Why or why not? Justify your answers with appropriate rationale.
-As a manager or a leader, how would you make sure that the intangible part of service meets your guests’ expectations each day?
One of the primary roles of a leader is to motivate others to follow him/her. Some argue that leaders are charged with upholding the mission of an organization and do not have followers.
-Do you think leaders need to have followers in order for them to lead?
-Which leader will be more successful in the new era of management—an authoritarian leader or a Laissez-fair leader? Please provide adequate justification.
_Conduct an online research and cite an example of a leader who has demonstrated the type of leadership you have picked above. Has he or she been successful? If yes, do give an example to justify.
